Customer Service Specialist

The Datamars Difference: Supporting a Smart Future for the world and YOU

• Make a Measurable Difference: by putting powerful data in the hands of our customers so they can make better informed decisions and achieve measurable success – today and tomorrow.
• Join the Sustainability Promise:  Contribute to our commitment across the globe to support and accelerate the development and implementation of sustainable food production and farming systems that nourish the world population and respect the health of people, animals, and the planet.

Join the Datamars team as a Customer Service SPECIALIST at our facility in Temple, TX as we keep pace with our customer demand and deliver on our SUSTAINABILITY PROMISE. Are you ready to MAKE A MEASURABLE DIFFERENCE with us? 

Job Summary: Datamars Inc., a global leader in visual and electronic identification and hardware solutions for the companion animal, livestock, and textile markets, is seeking a proactive and detail-oriented Customer Service Representative to join our North America team in Temple, TX.

The Customer Service Representative plays a pivotal role as the primary liaison between customers, commercial teams, and operations. This position goes beyond transactional order entry, requiring strong problem-solving skills, system fluency, and operational awareness to ensure that every customer interaction builds confidence in Datamars’ products and services.

The successful candidate will manage customer relationships, coordinate order fulfillment, support technical troubleshooting, and interact with sales, supply chain, warehousing, and production teams to deliver seamless service.

Essential Functions

Customer Engagement & Service Delivery

• Provide responsive, professional support to customers by phone and email.
• Build trusted relationships with customers in livestock sectors, understanding their  operational needs.
• Actively manage customer expectations, communicate order status, and resolve issues with urgency and accuracy.

Order & System Management

• Process sales orders in the Datamars Ordering System, ensuring timely fulfillment and accurate data entry.
• Maintain customer master data and profiles to maintain accuracy in billing, shipping, and account details.
• Coordinate with logistics and shipping partners (e.g., FedEx, freight carriers) to trace deliveries, resolve transportation challenges, and keep customers updated.

Operational Collaboration & Problem Solving

• Partner with warehousing and production teams to track orders, expedite urgent shipments, and identify causes of delays.
• Support product configuration activities including Bill of Material (BOM) creation and schema setup for simple customized component sets.
• Assist with light operational tasks when required (printing, scanning, labeling) to ensure continuity of service.
• Participate in process improvement initiatives by identifying recurring service or system issues and contributing to solutions.

Technical Support

• Provide Level 1 technical troubleshooting for Datamars products (e.g., scales, readers, fencing equipment, software downloads).
• Escalate complex technical issues appropriately while maintaining ownership of customer communication until resolution.

Communication & Documentation

• Communicate clearly and professionally to internal and external stakeholders.
• Maintain accurate documentation of customer interactions, service tickets, and resolutions within our systems.
• Support the creation of simple livestock ear tag print proofs using graphic design software for product personalization.

Qualifications and Competencies

Education & Experience

• Bachelor’s degree preferred; high school diploma or equivalent with relevant experience required.
• Minimum 2 years of customer service experience, ideally in a manufacturing, distribution, or technical products environment.
• Experience with ERP systems (SAP, Oracle, or equivalent) and CRM platforms strongly preferred.
• Technical aptitude or exposure to agricultural/livestock products a plus.

Skills & Attributes

• Strong organizational skills with ability to prioritize and manage competing demands.
• Excellent written and verbal communication skills.
• Proven problem-solving and critical-thinking abilities with attention to detail.
• Team-oriented with the ability to collaborate cross-functionally (sales, operations, logistics).
• Comfortable working in a fast-paced environment with high call and email volumes.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, SharePoint); experience with Corel or other design tools is advantageous.

Supervisory Responsibilities: This position has no supervisory responsibilities

Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or listen. The employee occasionally is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or standing on a stool as necessary.

Position Type & Work Schedule: This is a full-time position, and hours of work and days are generally Monday through Friday, 8:00 a.m. to 5 p.m. Some overtime is required.

Travel: No travel is expected for this position

Additional Eligibility Qualifications: Must be authorized to work in the United States

Why Join Datamars?

At Datamars, you’ll be part of a global, innovative company committed to helping our customers feed the world sustainably. As part of the North America team, you will gain exposure to both commercial and operational functions, build expertise in ERP systems and supply chain processes, and contribute to strengthening customer trust in Datamars.

Datamars, Inc. is an Equal Opportunity Employer, and we value diversity. Employment decisions are based on qualifications, merit, and business needs.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Datamars, Inc is an Equal Opportunity Employer, and we value diversity. All employment is decided

on the basis of qualifications, merit and business need.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or

responsibilities that are required of the employee. Duties, responsibilities and activities may change

or new ones may be assigned at any time with or without notice.

DATAMARS EQUAL OPPORTUNITY EMPLOYMENT POLICY

DATAMARS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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